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Consumers' Rights and Responsibilities
The Universal rights of a consumer are:
  • Right to safety-to be protected against sale of spurious or hazardous goods and services.
  • Rights to information [to know the quality, quantity, potency, purity, standard, weight and price of goods and services being paid for, to prevent unfair trade practices.
  • Right to choice-to be assured, whenever possible access to a variety of goods and serves at competitive prices.
  • Right to be heard- to be heard and be assured that consumer's interest will receive due consideration at appropriate forum.
  • Right to seek redressal-to seek legal redressal against unfair or restricted practices or exploitation.
  • Right to consumer education- to have access to consumer education.
The responsibilities of consumer are:
  • Right to safety-to be protected against sale of spurious or hazardous goods and services.
  • Rights to information [to know the quality, quantity, potency, purity, standard, weight and price of goods and services being paid for, to prevent unfair trade practices.
  • Right to choice-to be assured, whenever possible access to a variety of goods and serves at competitive prices.
  • Right to be heard- to be heard and be assured that consumer's interest will receive due consideration at appropriate forum.
  • Right to seek redressal-to seek legal redressal against unfair or restricted practices or exploitation.
  • Right to consumer education- to have access to consumer education.

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